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Knowledge base
About JUM
What is JUM?
6
What is JUM?
Are all of Jamie's book recipes available in JUM?
Can I get the recipes in JUM anywhere else?
Does JUM cater for special diets and food allergies / intolerances?
Do I need any particular kitchen equipment to use JUM?
See all 6 articles
About the JUM app
8
How do I access the JUM app?
Can I use the JUM app on my phone or tablet?
Can I trial the JUM app before subscribing?
Can I use the JUM app on multiple devices?
How is JUM different to the Jamie's Ultimate Recipes app?
See all 8 articles
Managing your account
Logging in
9
I've forgotten my username or password
I have clicked on the reset password link & entered my email address, but have not received a reset password email.
I've lost access to my email and can't log into the app. What can I do?
How do I change my password?
How do I change the email address linked to my account?
See all 9 articles
Your personal details
4
How do I change the personal details linked to my JUM account?
How do I change the email address linked to my JUM account?
How do I change my preferences?
How do I delete my account?
Payment & refunds
Subscription
8
How do I cancel my subscription?
Can I get a refund?
Can I pause my subscription?
How do I cancel my subscription on the app?
Can I change my subscription?
See all 8 articles
Payment
7
How much does JUM cost?
My payment was declined
My payment method isn't supported
My subscription was cancelled unexpectedly
How can I change or update my payment information?
See all 7 articles
FAQs
Your frequently asked questions
8
What's the difference between JamieOliver.com and JUM?
How much does JUM cost?
I'm not in the UK. Can I access JUM?
Can I use the JUM app on my phone or tablet?
Is the JUM app available on Android devices?
See all 8 articles
Data & privacy
Your data
5
What data does JUM collect and what is it used for?
How long will JUM keep personal information for?
What happens if I decide I no longer want to share my data?
How do I withdraw tracking consent?
What happens to my data if i cancel my subscription?
Security
1
How do I keep my account secure?
